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How PUERTO FANTASÍA S. DE R.L. DE C.V. collects, processes and protects your personal data.
The data Controller for this website is PUERTO FANTASÍA S. DE R.L. DE C.V. (hereinafter referred to as the "Controller"), with registered office in Mz. 49, Lt. 11, Calle 6 N, Esq. Av. 30 N, Col. Centro, 77710 Playa del Carmen, Solidaridad, Quintana Roo, México.
If you have any data protection questions, you can write to the Controller at: Info@PuertoFantasia.com
The Controller informs the user or their legal representative qualified to provide their data that their data will be processed by the Controller for the following purposes:
1.
To formalize and manage the purchase of products and provision of the services offered by the Controller through this website, as well as to manage the organization of booked events. Data will also be used to manage the contractual relationship with the customer, including contact, invoicing, collection and debt management, customer service, and claims management.
Legal basis: This processing is required for the enforcement of the agreement.
2.
Legal basis: This processing is required for the enforcement of the agreement.
3.
Customers may receive information about leisure and hotel products and services offered by the Controller. Customers can opt out at any time.
Legal basis: This processing is only performed with the customer's consent.
4.
Customer personal data may be processed to create profiles based on internal sources (e.g., browsing history and statistical cookies) to send personalized communications about products and/or services offered by the Controller.
Legal basis: This processing is only performed with the customer's consent.
5.
The Controller will process the data to answer any queries sent by the customer via email.
Legal basis: This processing is only performed with the customer's consent.
6.
To verify the quality of communications, procedures, customer service, and products/services, the Controller may conduct surveys. Customers may opt out at any time.
Legal basis: This processing is based on the Controller's legitimate interest.
Note: If you are under 13, we require parental or guardian consent.
Personal data will be processed as long as the contractual relationship lasts. Afterward, the Controller will retain the data, duly blocked, to comply with legal obligations, until any actions that might derive from the relationship become time-barred and/or retention periods established by law end. Data will then be physically deleted.
If the customer has consented to commercial communications, the Controller may continue processing this data. Customers can opt out at any time by contacting Info@PuertoFantasia.com.
The Controller may transfer customer data to:
Users may exercise their rights of access, rectification, and deletion, as well as restrict processing or object to automated decisions, by writing to Info@PuertoFantasia.com, attaching a copy of their national ID or official identification.
Consent for data processing may be withdrawn at any time, and objections to processing based on legitimate interest may be made via the same email.
Personal data is obtained directly from users via this website or during the contractual relationship. During the relationship, the Controller may process third-party data provided by the customer, with the customer's responsibility to inform and obtain consent from these third parties.
Users may file a claim with the Mexican data protection authority or contact Info@PuertoFantasia.com to resolve any issues with the Controller.